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FAQ

Just find your answers below

What are your opening hours?

We are open every day for lunch and dinner. 

KITCHEN SERVICE TIMES
Kitchen service time is the time in which the kitchen remains open and accepting new orders. This is different from our opening times or booking times.

MONDAY TO THURSDAY

Lunch: 11:30am – 2:00pm / Last call for drinks & dessert: 2:20pm / Restaurant closes at 3:00pm

Dinner: 5:00pm – 8:00pm / Last call for drinks & dessert: 8:20pm / Restaurant closes at 9:00pm

FRIDAY

Lunch: 11:30pm – 2:00pm / Last call for drinks & dessert: 2:20pm/ Restaurant closes at 3:00pm

Dinner: 4:30pm – 9:15pm / Last call for drinks & dessert: 9:20pm / Restaurant closes at 10:00pm

SATURDAY

Lunch: 12:00pm – 4:30pm

Dinner: 4:30pm – 9:15pm / Last call for drinks & dessert: 9:20pm / Restaurant closes at 10:00pm

SUNDAY

Lunch: 11:30am – 4:30pm

Dinner: 4:30pm – 8:00pm / Last call for drinks & dessert: 8:20pm / Restaurant closes at 9:00pm

Examples:

Booking at 7:00pm if you have a booking at 7:00pm you will have 2 hours to enjoy your booking. 

Booking at 8:30pm – if you have a booking at 8:30pm on a Friday or Saturday, you will have 1.5 hours to enjoy your Colombian Burger House dining experience. Nevertheless, you will have up to 9:15pm to order your food and at 9:30pm we will do the last call for drinks.

Thanks for understanding.

We offer a modern take on Colombian Burgers, specialising in premium smoked and marinated meats, traditional starters, cocktails, rums, wine and signature dishes including our slowly smoked & marinated 100% brisket patty blend and choripapas.

No, our entire menu is not 100% gluten free, since we haven’t created the perfect bread just yet, but we have a good quality bread gluten free bread for those looking for a 100% GF experience.

The rest of the items are 100% GF. This is part of our culinary philosophy, and we’ve carefully selected our ingredients to avoid any cross-contamination.

No. To prevent cross-contamination, we cannot allow any food or drinks that are not gluten free into our venue. Even minor contact with gluten can pose a serious health risk for some guests. We appreciate your understanding as we prioritise the safety of everyone dining with us.

We’d love to celebrate with you! 🎂 If you wish to bring your own cake, please let us know in advance.
However, all cakes brought in must be 100% gluten free to comply with Coeliac Australia standards.

Yes, we have some limited options for vegetarians and vegans. Please inform our staff of any dietary requirements when booking or upon arrival.

Booking ahead is always recommended, but we’re a welcoming team. We’ll do our best to find you a space within our restaurant if you do decide to just drop in, or put you on our waitlist

If you bring more guests than included in your booking, we will do our best to accommodate them, but we cannot guarantee space. To avoid disappointment, please secure your booking with the correct number of attendees in advance.

Yes. Whether it’s a birthday, corporate function, or special celebration, we welcome group bookings and private events.

Please reach out via our Functions Page enquiry form to begin planning. 

Yes, we require a pre-authorisation of $25 per person to confirm your booking. This amount is not charged unless you do not show up for your reservation.

We provide event-specific catering options, which we customise based on the style and needs of your event. Please contact us for recommendations and availability.

Yes, we offer split billing. Please let our staff know at the beginning of your visit so we can prepare accordingly and avoid delays.

Shafto Lane, Shop 16, 872-884 Hay Street, Perth, 6000, WA, Australia
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Yes, there is plenty of covered and uncovered parking available, which is free during certain times.

Yes. Gift vouchers are available for purchase online or in-store and make a perfect gift for any occasion. Please click in the link below to buy your next gift

Buy a Gift Card

We are a fully licensed venue offering a handpicked selection of South American and local wines. BYO is not permitted; however, if you wish to bring a special bottle, please inform us in advance. A corkage fee applies.

Yes, we welcome families and children. High chairs are available upon request, and our team is happy to accommodate younger guests.

Please include children in your booking headcount. 

Space is limited, and we may not be able to accommodate prams at the table. In some cases, prams will need to be stored in a different location.

Email: hola@buho.com.au
Phone: 08 9258 5296

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Our ambience is lively, warm and full of Colombian energy. Think great music, welcoming staff and a relaxed yet elevated setting perfect for date nights, celebrations or a night out with friends.

No. We offer an upper casual Colombian Burger House experience. Expect top quality food and attentive service in a relaxed and vibrant environment without the formality of fine dining.

Our team serves with warmth, professionalism and a genuine desire to make your night enjoyable. We focus on friendly and attentive service that complements the lively flow of the restaurant.

BUHO carries the spirit of Colombia. It’s lively, social and full of good energy. While not loud, it is upbeat, with a warm atmosphere that encourages conversation and sharing.

Absolutely. Let us know your preferences when booking or on arrival and our team will do their best to look after you.

While we are a meat-focused Colombian Burger House, we can accommodate certain dietary requirements when notified in advance.

Please advise us of any allergies or dietary needs at least 72 hours prior to your booking.

Yes, many guests enjoy BUHO for date nights. Our lighting, music and warm service create a comfortable and inviting setting that suits both couples and groups.

Smart casual fits perfectly. No formal attire needed. Just come comfortable and ready to enjoy good food and wine.

Most guests stay around two hours, giving plenty of time to enjoy starters, steaks, cocktails and dessert in a relaxed flow.

Absolutely.
Our tables are open to walk-ins, and we offer a carefully curated list of South American and international wines, cocktails, and spirits. Starters and smaller plates are also available.

Two hours for any booking, unless it is a late dinner booking.

On the other hand, if you have booked a function with us, the time will vary. 

Please note that due space constrains our restaurant is not wheelchair accessible. Nevertheless, we will do the best we can to accommodate these guests with special requirements.

The short answer is NO, let’s explain why. 

We require a credit card pre-authorization to confirm your booking. This is called a “Booking Guarantee fee or No-Show Guarantee Fee”.

Your card will NOT be charged at the time of booking. Therefore, we can not deduct it from your bill. 

How Cancellations Work

  • Before 24 hours: You can cancel your booking yourself anytime before 24 hours of your reservation, with no charge.
  • Within 24 hours: Please email us to cancel. If the system charges a fee automatically, we will process a refund within 72 hours.

When is the Fee Applied?

The fee is charged if:

  1. You can cancel within 24 hours without emailing us first.
  2. You do not attend your booking.
  3. Some of your guests do not attend.
  4. You arrive but then leave with an unreasonable justification (e.g., not reading the menu beforehand).

In these cases, a per-person cancellation fee will be charged to your card.

Examples

  • Booking for 8 guests, only 5 attend → Fee = $25 x 3 no-shows = $75
  • Booking for 8 guests, none attend → Fee = $25 x 8 = $200

Our Commitment

We do not want to charge this fee.
Our goal is simply to encourage open communication so we can adjust our tables and welcome other guests if your plans change.

Thank you for your understanding and cooperation 

Please notify us of any changes to guest numbers at least 24 hours before your booking by email.

If it is an urgent matter, please try to:

or

Please note that emails are responded during business hours Monday to Friday.

For larger groups, additional notice may be required.

We are committed to being inclusive and respectful of our guests’ dietary requirements.

Halal Meat Suppliers

We source our meat products from suppliers who provide Halal-certified meat, ensuring that the slaughtering process complies with Halal standards.

Kitchen Environment

While our meat suppliers are Halal-certified, please note that:

  • Our kitchen is not a fully Halal-certified facility
  • Halal meats are prepared in a shared kitchen
  • We take care to handle ingredients responsibly to avoid cross-contamination.

Transparency & Guest Choice

We believe in full transparency so our guests can make informed decisions. If you have specific dietary or religious requirements, our team is always happy to discuss preparation methods and ingredients with you.

Please speak to our staff or contact us prior to your visit if you have any questions regarding Halal options.

Of course.
Solo diners are always welcome!

We can not gurantee specific tables when making a booking

Nevertheless, we encourage customer to add this to their booking notes and we will try our best to accomodate customers on arrival if possible. 

A 15% surcharge applies on public holidays.

We have:

  • Low tables with lane view.
  • Low tables with bar view.
  • Low tables in our Lindo alfresco with lane & bar
  • High tables with stools in our La Fuente alfresco with restaurant & plaza views. 

We can accommodate group dining and semi-private arrangements, depending on availability.

Please contact us directly for group menus or private event enquiries.

Our full à la carte menu and lunch menu are available for lunch from Monday to Friday.

On Saturdays and Sundays, our full menu is available all day.

Please click here to explore our menu and discover our dishes.

Due to our building and location, mobile phone coverage can be limited inside the restaurant.

To keep you connected, we offer free guest Wi-Fi.

Please ask our team for access details when you arrive or follow the prompts of our wifi network service to get connected. 

If you have a booking in our alfresco, please note that weather can change rapidly and at last minute and we cannot guarantee full protection against the elements in this area.

First, we would like to let you know that we are taking a proactive approach and we are constantly monitoring the weather forecast, trying to be as assertive as possible in the way we handle your booking so you can have the best experience possible.

On the other hand, there is also a chance that we could misinterpret the weather report from the BOM; therefore, we ask you to kindly check the weather at your end and decide whether you would like to take the risk.

Additionally, if we interpret that there is a high risk of rain from BOM’s forecast, we could take some of the actions described below:

  • If we have tables available inside, we could move your booking from the alfresco area to the indoor area without notice.
  • If we do not have tables available inside at the same time you made your booking, we will try to contact you to inform you about what other alternative options we have available. if we can’t contact you, we reserve the right to cancel your booking without notice, since we are unable to guarantee a great experience.
  • We may cancel your booking up to 2 hours before your booking time due to weather conditions.
  • If your booking is in the Alfresco area and you decide to cancel within 24 hours of your booking because of rain, please send us an email as soon as you make the cancellation to inform us about your decision. Please note that the booking fee may be charged by our automated system, but we will refund it on the next business day.
  • If you see a cancellation and you are unsure why, please send us an email to hola@buho.com.au so we can discuss further.

We hope you understand.

At this stage, we’re not a pet-friendly venue.

As much as we love animals, we’re unable to accommodate pets in either our indoor or alfresco areas due to food safety and comfort considerations.

Thanks for understanding and we hope to welcome you (humans only 😉) soon!

Reserve a Table

Conveniently located near Perth Arena and His Majesty’s Theatre, you can enjoy a unique and tasty Colombian Burger House dining experience with awesome cocktails, excellent wines and beers, sharing plates, smoked burgers, fun ambience and friendly service.

Walk-ins at BUHO Burger House are always welcome, but bookings are recommended Friday & Saturday night for two or more people as we can easily be fully booked.

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